Carly Review 2026: Agents With Their Own Email Addresses, and What the Credits Buy

Carly’s pitch fits in one instruction: “Just CC Carly. She’ll take care of the rest.”

That is a genuinely different interface from the rest of this category, and the idea underneath it is better than it first sounds. What follows is what Carly does, the one number on the pricing page that decides what it costs you, and who it suits.

We build this+that, which also turns messages into work, so we have an interest here. Everything below is sourced from Carly’s own site and pricing page. The comparison with us is one section near the end.

Key takeaways

• You reach it by email, not by opening an app. CC Carly on a thread and it acts. There is no new inbox to live in and nothing to install.
• Agents get their own email addresses. Each custom agent has “its own name, email, integrations, permissions, and files,” so it can correspond with people directly rather than leaving drafts for you.
• The $35 plan includes 200 credits a month, with unlimited workflows and unlimited agents on top. More credits are bought on a published eight-rung ladder that starts at +$30 for double the allowance, so scaling up is gradual rather than a cliff.
• The free tier has no AI in it. 10 deterministic workflows and a multi-calendar view, no custom agents and no credit allowance. Runs are uncapped because nothing in it consumes credits, which are for LLM tasks. Useful, but it is not a trial of the product being sold.
• Team pricing is flat. Organization is the same $35 a seat, adds agents on your own company domain, and pools the credit allowance across the team.

What Carly is

Carly calls itself an AI personal assistant, and the interaction model is the product. You email it, or copy it on a thread, and it takes the work from there: scheduling, sorting email, following up with leads, enriching form submissions, pulling reports, adding invoices to a tracker.

The part worth understanding is the agent model. You are not configuring one assistant. You create agents, each with its own name, its own email address, its own integrations, permissions and files. An agent with a real address can be looped into a thread with a client the way a colleague would be, and can reply to that client directly rather than producing a draft you then send.

That is a meaningful difference from most of this category, where the AI writes and you send. It also raises the stakes on getting the permissions right, since the thing sending mail from your company domain is not a person.

Coverage is Google and Microsoft for both email and calendar. The pricing page claims 200+ integrations including Slack, Gmail, Outlook, Drive, Salesforce and HubSpot. The homepage shows a logo wall of 100+, and third-party write-ups quote 260+. The number moves depending where you look, so treat any specific figure as approximate and check the integrations you actually need.

What it costs

Four tiers:

• Free, $0. 10 Zapier-style workflows with no cap on runs, and a full multi-calendar view across Microsoft and Google. No custom agents and no credit allowance, because credits pay for LLM tasks and this tier has none. Carly’s own examples are rules rather than judgment: new email matching a keyword gets a label, an attachment from a sender saves to Drive, a new signup is enriched in Apollo. It also sits below Enterprise on the pricing page rather than alongside the paid tiers.
• Personal, $35 a month. Unlimited workflows, unlimited custom agents, 200+ integrations, unlimited connected emails and calendars, responses within two minutes around the clock. 200 credits a month included.
• Organization, $35 per seat per month. Everything in Personal, agents that work from addresses on your own company domain, and a credit allowance pooled across the team.
• Enterprise, custom. Advanced security and compliance.

Prices checked August 13, 2026.

The headline generosity is real: unlimited workflows and unlimited agents at $35, with no per-seat penalty for teams and no annual lock-in, since no annual discount is published.

Underneath the unlimited workflows and agents sits a metered credit allowance for LLM tasks, and Carly publishes the whole ladder rather than hiding it behind a sales call:

That works out at roughly 15 cents a credit at the bottom and under 10 cents at the top, which is an ordinary volume discount and a well-built ladder. Doubling your allowance costs $30, so a team that outgrows the base tier is not facing a cliff.

Carly does not publish what a typical action costs, so you cannot map your own usage onto that table before you start. The ladder tells you the price of every rung and nothing tells you which rung you need. Ask that before committing a team, and watch the first month’s consumption closely.

Who Carly fits

People who will not adopt another app. The whole design assumes your interface is the email client you already use. If previous tools died because nobody opened them, this addresses that directly.

Client-facing work where the agent should correspond. An agent with its own address on your domain can chase a document or confirm a time without a person relaying every message. For scheduling especially, that is the difference between assistance and delegation.

Teams that want flat, predictable seat pricing. $35 a seat with pooled credits and no annual commitment is straightforward.

Where it fits less well: anyone who needs to know their costs precisely up front, since per-action credit consumption is unpublished; and teams whose work arrives across chat as well as email, since the model is built around email as the way in.

Who starts the work

As promised, the part where we have a stake.

Carly and this+that both believe the assistant belongs where the work already is, and both go further than drafting. The difference is who initiates.

Carly waits to be copied in. CC it, and it acts, which is a deliberate design: you decide what it sees, and nothing happens on a thread you did not hand over. this+that starts from the other end. It reads Gmail, Outlook, Slack, Microsoft Teams, Google Chat, and WhatsApp Business as one stream, extracts the requests inside them into assigned tasks with nobody copying anything in, and runs workflows grounded in operating knowledge stored in the company’s brain.

Each approach buys something the other does not. CC-to-delegate gives you exact control over what the AI touches. Reading the stream means the work that nobody remembered to hand over still gets caught.

Carly provisions the identity, so each agent arrives with its own address rather than you creating a mailbox and connecting it. Nothing stops you giving an assistant its own address either way, so that is a setup difference more than a capability one. On price, the two free options are not comparable in the way the word suggests. Carly’s gets you a multi-calendar view and ten rule-based workflows, with no agent and no AI. this+that is free through our open beta with nothing held back, which changes on September 1 when paid plans start.

Frequently asked questions

How do you use Carly? By email. You email it or CC it on a thread, and it handles the work from there. There is no separate app to open.

What is an agent in Carly? A named assistant with its own email address, integrations, permissions and files. Because it has a real address, it can correspond with people directly rather than drafting for you to send.

Is Carly free? There is a free tier, but it contains no AI: 10 deterministic workflows and a calendar view, with no custom agents and no credit allowance. Runs are unlimited because nothing there consumes credits. The assistant Carly actually sells starts at $35 a month.

What does Carly cost for a team? $35 per seat per month on Organization, which adds agents on your own company domain and pools the credit allowance. Enterprise is custom.

What happens when you run out of credits on the $35 plan? You move up a published ladder that runs from 400 credits for another $30 a month to 15,200 for another $1,450, in eight steps. The pricing is granular and the volume discount is real. What Carly does not publish is what a typical action consumes, so ask before committing a team.

Does Carly work with Outlook? Yes. Email and calendar coverage spans both Google and Microsoft.