Support emails pile up. The right person rarely sees the right email first.
Every support team has the same problem: too many emails, too much manual triage, and the occasional critical thread that gets seen too late. this+that adds an intelligent routing layer between your inbox and your team.
Manual support triage is slow, inconsistent, and error-prone
Emails going to the wrong person
Billing questions land with the technical team. Feature requests go to support. Every misrouted email costs time and introduces delays the customer can feel.
Responses written from scratch every time
Common questions get answered manually, one at a time, with no consistency. The same question about refund policy gets twelve different answers from twelve different teammates.
Urgent issues not flagged in time
A customer emails about canceling their account. It sits in the queue for six hours. By the time someone sees it, the window to save the relationship has closed.
No visibility into what's open
There's no single view of open support threads, time to first response, or which issues are aging. You're managing support by searching your inbox.
Classify, route, draft, and escalate — before a human ever opens the email
AI classification and routing
Every incoming support email is classified by topic and urgency the moment it arrives. Billing goes to finance. Technical issues go to engineering. High-urgency threads get flagged immediately.
Draft responses from your FAQ
For common questions, this+that drafts a reply using your knowledge base and queues it for review. Your team approves, edits, and sends — instead of writing from scratch.
Escalation to Slack
When a support email mentions cancellation, refunds, or other high-risk signals, the right person gets a Slack notification immediately — no waiting for the next inbox check.
DoBox tasks for every thread
Every support email becomes a tracked DoBox task with an owner and a deadline. Time to resolution becomes visible and measurable for the first time.
Support workflows that run automatically
These are the kinds of workflows you can describe in plain English and have running in minutes.
Helpdesk tools manage tickets. this+that handles the work before the ticket exists.
Ticketing systems are good at organizing work that's already been triaged. They don't read the email, decide who should handle it, draft the first response, or ping someone on Slack when something is urgent. this+that operates in the gap between email arriving and a human taking action — reducing the time between those two events from hours to seconds for the issues that matter most.
Your support inbox has patterns. this+that finds them.
Connect your inbox and see which support workflows this+that would automate based on your actual email patterns. No signup required.