Your Instagram inbox, handled.
this+that reads your Instagram DMs alongside email and your other channels — not as a separate app to remember to open, but as one unified stream of incoming work. A customer question on Instagram triggers the same workflows as an email. Sell, support, and follow up without missing a message.
Authorize once via your Facebook Business account
this+that connects to Instagram through Meta’s official Graph API. You authorize with the Facebook account that manages your Instagram Business or Creator profile, choose which conversations to monitor, and you’re connected. We request access to your direct messages and the ability to send replies as workflow actions. Revoke access from Facebook Business Settings at any time.
Workflows triggered by Instagram DMs
Describe the workflow in plain language. this+that handles the routing, whether work starts in Instagram, email, or both.
"When a customer DMs us asking about a product, draft a reply with the price and a link"
Common product questions get an AI-drafted response from your catalog. You review and send, or let the workflow send if you’ve approved that pattern.
"If an Instagram DM mentions refund or return, create a DoBox task and notify the support team"
Sensitive support requests route to the right person automatically with the full thread attached.
"When someone asks about hours or location, reply with the standard info and log the lead in DoBox"
High-volume informational asks get answered instantly while the lead still lands in DoBox for follow-up.
"If a customer follows up after a purchase, create a DoBox task to check on the order"
Post-purchase Instagram DMs become tracked tasks so nothing slips during fulfillment.
"When a creator or brand DMs about a collab, draft a warm intro reply and add it to the partnerships list"
Inbound partnership requests are routed to the right list with a reply ready to send.
"Every Monday, summarize the week’s unanswered Instagram DMs for the team"
Catch missed conversations from the previous week and keep response times tight.
Customer questions extracted from Instagram DMs
Instagram DMs scanned for tasks
DoBox reads incoming Instagram messages and extracts customer questions, support issues, partnership asks, and follow-ups, alongside everything from email. One task view for every channel customers reach you on.
Built for sales and support
Most Instagram DMs are either a sale starting or a customer needing help. DoBox surfaces both so neither sits unread.
Conversations and direct messages
Monitor the business inbox and direct messages tied to your Instagram Business or Creator profile. Every thread becomes findable and actionable.
Source context stays attached
Every task extracted from Instagram links back to the original DM thread. When it’s time to reply, the whole conversation is one click away.
Instagram alongside email and the rest of your stack
Instagram is most powerful when it lives in the same inbox as your email and other channels, not in a separate app you have to remember to open. Connect this+that to Gmail or Outlook plus Instagram and customer conversations from both flow into one stream. Add HubSpot via MCP and a sale that starts in a DM becomes a contact in your CRM; a support thread becomes a tracked task in DoBox.
See what your Instagram inbox is hiding.
Connect Instagram alongside your email to get a free analysis of the tasks and workflows waiting in your messages.
Free to use · No credit card required