Common questions about this+that
What does the product do?
this+that reads your email and messages, identifies what needs action, and organizes it into your DoBox, a focused task list built from your communications. You can accept or reject task suggestions, set priorities, add due dates, leave comments, and more. Then, use Flows to automate what happens next, like labeling customer feedback, drafting replies to colleagues, forwarding invoices to finance, or finding a requested document and sending it along. The Brain holds what your team knows, so those replies draw on your own pricing and playbooks rather than a guess.
What’s the difference between a task suggestion and a task?
A task suggestion is something the assistant has identified from your communications as potentially needing action. Once you accept a suggestion, it becomes a task in your DoBox that you can manage, prioritize, and track like any other task. If a suggestion isn’t relevant, you can reject it and optionally provide feedback to help the assistant improve.
What is the Brain?
The Brain is where your team’s operating knowledge lives as pages: pricing, positioning, playbooks, FAQs. The assistant reads from it when drafting a reply or answering a question, so it works from what your team has actually written down instead of generic web content.
Workflows use it both ways. A sales flow can pull from your canonical price sheet, and a competitive research flow can write a new page each time it runs. Pages are Personal, Team or Public, and each one keeps its version history.
We are still building the part where the Brain keeps itself current from your whole message stream without anyone maintaining it. Workflows write back to it today, and that broader version is where we are heading.
What is Contacts?
Contacts is an address book that fills itself in. People appear from the accounts you already connected, each one carrying your history: when you last spoke, what it was about, and who said they would do what.
Someone who emails you from work and messages you on Slack counts as one person, not two half-filled records. When a signature or a reply shows a new title or a new address, the record follows.
Your own edits win. Correct something by hand and an automatic update leaves it alone. A workflow can also act on a new contact, write it into the Brain, or push it into the system you already keep.
Who’s it for?
Small teams where the work arrives as messages and nobody has staff to catch it all. Founders, ops and support leads at companies of roughly 20 to 100 people, plus agencies and consultancies running client work out of an inbox.
How much does it cost?
Free for 30 days, no credit card required. See our pricing page for the details.
Can I connect more than one account?
Yes. You can connect multiple Gmail and Outlook accounts, Slack workspaces, and Microsoft Teams accounts from the Integrations page. For email, the first account you connect is the default for composing new emails. You can change that from the account selector in the sidebar. When you reply to a message, the reply comes from the email address that received the email. And you can change that from the message compose window.
Is there a mobile version?
There’s no separate app to install. The web app works at every screen size, and on a phone or tablet you can add it to your home screen so it opens like an installed app. On iPhone and iPad, tap Share then Add to Home Screen. On Android, open the browser menu and tap Install app or Add to Home screen.
How does the assistant work?
Your assistant analyzes messages as they arrive, identifies what needs action, and organizes it into your DoBox. The rest flow into your inbox. Then, use Flows to automate what happens next, like labeling customer feedback, drafting replies to colleagues, or forwarding invoices to finance.
Is the tool for individual work or team collaboration?
You can use this+that to manage personal tasks but we believe much of the power comes when entire teams use the product, since tasks in the DoBox can be shared. To create a team, go to Settings and select Team.
Is this+that intended to replace my email app?
We believe you should be able to use this+that instead of Gmail or Outlook, but if we’re missing key features, let us know by emailing support@thisandthat.chat. If you need to stay in Gmail (for example, because of an add-on or workplace policy), our Chrome extension brings the DoBox right into Gmail so you can manage tasks without switching apps.
Is this+that intended to replace use of a task manager?
For many team use cases (like tracking the tasks to build a software product), we expect most people to continue to use a task manager. But for personal task management or to track the sort of tasks that don’t often end up in a task manager, we think the DoBox should meet your needs.
How do I deactivate a flow?
Go to the Flows page, click the ⋮ menu on the flow you want to deactivate, and select Deactivate. The flow will stop running but won’t be deleted. You can reactivate it the same way whenever you’re ready.
Can I see my team’s calendar?
Yes. Ask the assistant when a teammate is free, or when several teammates have a window together, and it looks at free/busy across the calendars they have connected to this+that. Public events on a teammate’s calendar can be listed by title; anything marked private stays private. Every member can opt out of team availability lookups from their account settings.
Does this+that replace Calendly?
For most use cases, yes. You can publish a public booking page that shows your real availability and lets a visitor book a meeting on your calendar, and the visitor gets the calendar invite they would expect. Routing forms, embedded widgets, and very large multi-host configurations are not in scope today. Read the full comparison.
Where do I read about security and privacy?
Our security page covers encryption, who at this+that can reach your content, where your data is stored, what happens when you disconnect an integration, our SOC 2 Type I report and CASA Tier 2 assessment, the sub-processor list, and how we handle GDPR, UK GDPR and CCPA requests.
Are my private events visible to my team?
No. Free/busy lookups across the team return only free/busy windows, not titles, descriptions, attendees, or organizers. Events you mark private stay private even when a teammate asks about your availability.