this+that for engineers
Bug reports reach your coding agent. You stop writing the tickets.
A bug arrives as an email to support, or a message in a thread. It becomes a task, routes to whoever owns that code, and goes to an agent, in the browser or on that engineer’s own machine through Claude Code or Codex. A draft pull request comes back for review, and the person who reported it gets an answer when it ships.
Connections are ordinary OAuth, with scopes you approve and can revoke. SOC 2 Type I as of July 31, 2026, with Type II underway, and CASA Tier 2. Inference runs in AWS Bedrock and your data never trains a model. How we handle your data →
The work doesn’t start in the tracker
A coding agent takes a well-specified issue and returns a pull request, and it does that well. But the well-specified issue has to come from somewhere, and on most teams it comes from a person reading a support inbox and translating. The report is three sentences and a screenshot, half of it is the reporter guessing at a cause, and the actual repro is buried in the fourth reply. Turning that into an issue takes ten minutes and knowledge of the codebase, which is why it lands on an engineer.
The other end leaks too. The fix merges, it ships, and the person who reported it hears nothing, because closing the loop means finding the original thread and writing back, and the thread is in a system nobody has open. So the same bug gets reported twice, and the second report goes through triage from the start.
Message in, reply out, agent in the middle
Delegation itself needs no setup. Open a task, pick an agent, send it. The pipeline below is what you build around it, and this is the version we run against our own support inbox. Which inbox, who owns what, and where a person has to approve differ on every team, so we don’t make those decisions for you.
The report lands
Reading every message that arrives is automatic, and so is telling a bug report apart from a billing question. The AI classifies it, and it has an easier job when you point the workflow at one address or one channel.
It becomes a task, or an issue in your tracker
The report turns into a task in this+that, or a Linear or Jira issue if that is where your team works, with the original thread attached either way. Nothing is lost in translation, the repro steps stay one click away, and no engineer typed any of it.
It routes to whoever owns the code
Assignment comes from what you’ve written in the Brain, which engineer owns which area. We ship no opinion about who owns your code, so it goes to the person who knows it instead of a round-robin queue.
The owner hands it to an agent
The owner picks where it runs. A cloud agent starts in the browser. A local one goes through our desktop companion to Claude Code or Codex on that engineer’s own machine, where the agent gets its own git worktree off the local checkout, so whatever branch they’re on stays untouched.
A draft PR comes back
The agent opens a draft pull request and the review request goes wherever your workflow sends it. Nothing merges without a person deciding to commit it.
The reporter gets an answer
Once the review is approved, a workflow replies to the original email. It’s fixed, it ships soon, watch the changelog. The person who filed it has no idea how automated this was.
You describe the loop, you don’t wire it
The steps above are one workflow, and you get it by saying what you want. The assistant builds the flow, picks the actions and asks about the parts it can’t infer. You review every step before it runs.
Hi — tell me what you’d like to automate, in plain words. I’ll ask a couple of quick questions, set it up, and you can run it right here.
Prefer to build it yourself? Create manually
When an email arrives at support@, work out whether it’s a bug. If it is, open a Linear issue with the thread attached and assign it to whoever owns that area of the code in the Brain. If the report has no reproduction steps, reply asking for them first.
It comes back as steps you can read, reorder and edit, and it asks about anything it could not infer.
Automate one step, or all of them
Every step in that loop is optional, and each one is worth having on its own. Keep the judgment calls with a person and automate the parts around them. These are complete workflows, not fragments.
Just the routing
“When a bug report arrives, assign it to whoever owns that area of the code and leave it in my tracker.” Nothing is drafted, nothing is sent. You still decide what to do about it.
Just the missing details
“If a report has no screenshot or reproduction steps, reply and ask for them before it reaches anyone.” The clarification round happens without an engineer spending a morning on it.
Just the reply when it ships
“When the fix goes out, reply to whoever reported it.” The part everyone means to do and nobody does, and it needs no agent touching your code at all.
The whole loop
Report to routed issue to draft pull request to reply, as described above. Worth building once you trust the pieces, rather than as the thing you start with.
On your machine, on your subscription
Delegated agents usually run in a cloud environment the vendor provisions. We do that too, and it’s the right pick when nobody wants to install software. But we add an option almost nobody else offers: the agent works in your own checkout, on your hardware, through Claude Code or Codex, under the AI subscription you already pay for. Your repository stays where it is.
If even the model calls have to stay home, point delegation at a Qwen model served by Ollama on the same machine. Then the code, the model and the work never leave the laptop. That works today.
The engineering tools it already connects to
Every one of these is reachable from a workflow as an action step, so the loop does not stop at the tracker. Each has its own page with the specifics.
Browser automation
For the internal tool with no API. A workflow drives the browser in the session you are already signed in to, in a marked tab you can watch. It refuses to fill credential fields, and every click or keystroke passes a confirmation step you configure when you build the flow.
Learn more →GitHub
A built-in MCP server, so any workflow can create issues, check PR status, comment on threads and query open issues by label or assignee. Triggers scope to a single repository, so a flow built for one service stops firing on every other.
Learn more →Linear
A bug report that arrives by email files itself as a Linear issue, with the thread attached and nobody typing it. Workflows find, create and update issues, projects and comments through Linear’s own MCP server.
Learn more →Jira and Confluence
Through Atlassian Rovo, an email or a Slack message becomes a Jira ticket, a Confluence page or an assignment, without anyone retyping it into a second system.
Learn more →Notion
Connected over MCP alongside GitHub, so release notes can draft themselves from the descriptions on merged PRs.
Learn more →Sourcegraph
Code search across your repositories, as a built-in MCP server. A workflow can find where a reported bug actually lives and hand the engineer that context along with the ticket.
Learn more →Glean and Snowflake
Enterprise search and warehouse queries, both built in, both pointed at your own instance. Answer a data question inside the thread that asked it.
Learn more →DoBox over MCP
The connection runs the other way too. Your own agents read and write DoBox over MCP, so the task list the workflow feeds is reachable from whatever you already run in your terminal.
Learn more →The channels reports arrive on
Not every report comes by email. Gmail, Outlook, Slack, Microsoft Teams, Google Chat, and WhatsApp Business all feed the same loop, so a bug flagged in chat gets the same treatment as one sent to support.
Learn more →The same loop without a repository
Delegation is not limited to code. Hand an agent a report, an analysis or a piece of research and it works on the real file and comes back for review, with the result attached to the task and no repository involved. The pipeline is the same shape: it arrives as a message, a person approves what comes back, and whoever asked gets an answer.
Point it at the inbox your bugs actually arrive in.
Connect an account and watch the reports already buried in it become tasks. Free for 30 days, no credit card required.