Free calculator

What is the dropped-ball tax on your team?

Requests that fall through the cracks across channels cost deals and goodwill. Move the sliders to size up how many slip through unowned, using your own estimate of how often it happens.

How many requests slip through unowned?

Drag the sliders to size up the dropped-ball tax.

Inbound requests per week

100

Percent that need a follow-up

40%

Percent that slip through unowned

10%

Value per dropped request

requests slip through each month

The slip rate and the value per request are your own estimates, not figures we provide. The dollar line is a rough estimate based on the value you enter.

How the math works

Built from your numbers, not ours

The monthly count comes straight from your inputs: inbound requests per week, the share that need a follow-up, and the share you reckon slip through unowned, multiplied out across an average month. We do not supply a slip rate, you set it. If you turn on the value-per-request slider, the dollar line multiplies the monthly count by the value you entered, which makes it a rough estimate of what is at risk, not a measured loss. Every number moves only when you move a slider.

Questions about the numbers

Where does the slip rate come from?

From you. We do not publish a benchmark for how often requests get dropped, because it varies enormously by team and channel. The slider is your own estimate, and the calculator turns it into a monthly count so you can pressure test it.

Is the dollar figure a real cost?

No. It is off by default and only appears once you set a value per dropped request. When it shows, it multiplies the monthly count by the value you entered, so treat it as a rough sense of what is at risk rather than a measured loss.

How does this+that stop the drops?

this+that turns every message across your channels into a tracked task with an owner, so a request cannot sit unread in someone else inbox. Follow-ups become workflows, and nothing depends on a person remembering to circle back.

Give every request an owner

this+that turns each message into a tracked task with an owner, so requests stop falling through the cracks. Free during beta, no credit card required.

Free during beta · No credit card required